Making a Complaint

We endeavour to provide a professional and efficient service to support your insurance requirements, and our committed to continually refining and improving our processes to deliver outstanding customer service. However, should our service ever not meet your expectations we are equally committed to dealing with your complaint in a thorough manner.

If you wish to raise a complaint with Estatesure Limited you can do so by writing to Estatesure Limited, Delmon House, 36-38 Church Road, Burgess Hill, RH15 9AE or by emailing [email protected]

On receipt of any complaint we will acknowledge it within five working days and normally deal with it fully providing a final response, in writing, within 20 working days of receipt. We will keep you informed by letter, telephone or e-mail, as you prefer, if we need more time and provide a final response, in writing, at the latest within 40 working days of receipt. Where a response is dependent on information from a third Party we will notify you of the date of their expected response. We will also liaise, at your written request, with anyone acting formally on your behalf.